Check their procurement documents

If your company needs to pass a prequalification audit, your supplier must be ready for it. Ask them:

  • Do they provide a signed contract before work starts?
  • Do they give you a fixed price, a fixed timeline, and a fixed scope in writing?
  • Do they have a clear payment plan?
  • Do they provide invoices and certificates of completion?

A good supplier will say yes to all four. They should also be happy to sign your company's own procurement terms if they are fair. If they dodge these questions or say "we'll sort it out later", walk away.

Shapes Infinity works with this standard: 30 percent to start, 70 percent on completion. The scope, timeline and price are agreed in writing before any work begins. Every project ends with a certificate of completion and your receipt of all code, files and accounts.

Ask if they can write and translate Arabic

A website that serves Abu Dhabi customers in both English and Arabic is not just two sites side by side. The Arabic layout must read right-to-left. The design must change with it. The copy must be written for Arabic readers, not machine-translated.

Your supplier should:

  • Write and translate Arabic copy in-house, not outsource it to a freelancer
  • Build the right-to-left layout into the design from the start, not bolt it on later
  • Show you examples of bilingual English-Arabic websites they have built

If they say "we use Google Translate" or "we know a translator", they will not deliver. Arabic-speaking customers will notice poor translation, and your brand will suffer.

Check what happens after launch

A website is not finished when it launches. Bugs appear. Updates break things. Your supplier should promise free support for at least one year.

Ask them:

  • Do you fix bugs for free after launch?
  • For how long?
  • What happens after that year ends?
  • Do you provide hosting and SSL?

Shapes Infinity includes one year of free bug fixes after launch, plus year-one hosting and SSL. After that, you own everything and can move to another host if you wish. But most clients stay because the support is there if they need it.

Check who owns the finished work

This is the most important question. Ask your supplier: "Once I have paid in full, do I own the code, the repository, the domain, the hosting account and the design files?"

If the answer is not a clear yes, do not hire them. You should own everything. If they hold the code or the domain hostage, you are trapped.

Once paid in full, you should receive:

  • All source code and design files
  • Access to the hosting account and domain registrar
  • The ability to move the website to another host whenever you wish
  • An admin panel so you can edit the website yourself

Ask about their process

A good supplier will:

  • Interview you to understand your business
  • Show you mockups before building
  • Agree on a timeline you can rely on
  • Build the website themselves, not pass the work to juniors or freelancers
  • Use the instant quote tool to give you a clear, fixed price

If they say "it depends" or "we'll estimate it later", they will miss your deadline and overcharge you.

Use the instant quote tool

The easiest way to check a supplier is to ask them for a quote. A good supplier will give you a clear price for a clear scope. If they are vague, move on.

You can use the instant quote tool to see how prices work. It takes about a minute. You will get a fixed price for your exact build, with no guessing.

If you are looking for web design in Abu Dhabi, the same rules apply: clear contract, Arabic in-house, one year of free support, and full ownership once you pay.

Ready to check a supplier? Message Shapes Infinity on WhatsApp at +971 56 160 8606. We will answer your questions honestly.